Find answers on how payments and refunds are handled on La Scratcheuse.

  • Are my payments secured ?
    Yes, your payments are 100% safe and secured by our partners Stripe or Paypal.
    Stripe and Paypal are a PCI Service Provider Level 1.
    It is the highest level of certification available in the payments industry.
    Learn more on Stripe security and Paypal security.
  • What are the supported payment methods ?
    To pay for a premium plan, you can use a credit / debit card or a paypal account.
    Be aware that visa gift cards may not work with our system.
  • Is my payment information secured ?
    Yes, your payment data (credit card info or paypal account) are completely safe.
  • My payment failed, what should I do ?
    Your payment can fail for several reasons:
    • The information you provided is wrong. The displayed error should warn you about the wrong field, please fill in the right information.
    • Your bank refuses the payment.
    If your bank refuses the payment, you can:
    • Try again. Sometimes, an unexpected error such as a network issue can happen and trying again solves the issue.
    • Try using Paypal. If you have a Paypal account, the payment has almost a 100% chance to succeed.
    • Try using another credit card.
    • If none of these solutions worked, you should contact your bank to check with them why the payment was refused. After contacting them and getting the answer, please contact us to tell us the reason, so that we can work on improving our payments system. Thank you very much !
  • Can I add a payment method ?
    Yes, you can add a payment method from your 'My plan' page under the settings menu.
    LS accepts and secures all credit and debit cards.
  • Can I change my credit card information ?
    Yes, you can change the credit card info that you set in La Scratcheuse from your 'My plan' page under the settings menu.
  • Can I cancel my premium plan ?
    Yes, you can cancel your premium plan at any time by going to your 'My plan' page under the settings menu.
    Once on this page, click on the 'CANCEL' button, confirm the operation, and you'll be instantaneously out.
    You can cancel your subscription in only 2 clicks.
    No fees will be applied if you cancel your plan and you'll still be able to enjoy its premium features for the remaining days.
  • Can I enjoy my premium plan if I cancel it ?
    Yes, you can still enjoy your premium features until the end of your subscription, even if you canceled it before its expiry date.
  • Is it possible to ask for a refund ?
    No, you can't get a refund for your current plan period.
    However, you can cancel your plan at any time, for the next recurrent fees to stop.

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