Help and Support Center
Hey there 👋 How can we help you today ?
Account and Data
Create and manage your account
Payment & Refund
Know how payments are handled on LS
Learn more about our community guidelines
How to use our software to make awesome beats
Know how to manage and use your beats
Know everything about our different offers
Know everything about our sounds library
How you can reach out to us
Learn more about what is included in our free and premium plans.
- Can I use LS without an account ?Yes. LS is completely free, and you can use our website, create beats, ... even if you don’t have an account.Without a free account, you can still:
However, your capabilities are limited, you can’t comment, like, download, ... So we recommend creating one (it's free !), so that you have the best and most personalized free experience.
- Have an unlimited access to packs of sounds
- Make up to 2 beats / day
- Favorite packs of sounds
- Can I cancel my premium plan ?Yes, you can cancel your premium plan at any time by going to your 'My plan' page under the settings menu.
Once on this page, click on the 'CANCEL' button, confirm the operation, and you'll be instantaneously out.You can cancel your subscription in only 2 clicks.No fees will be applied if you cancel your plan and you'll still be able to enjoy its premium features for the remaining days.
- Can I enjoy my premium plan if I cancel it ?Yes, you can still enjoy your premium features until the end of your subscription, even if you canceled it before its expiry date.
- Is it possible to ask for a refund ?No, you can't get a refund for your current plan period.However, you can cancel your plan at any time, for the next recurrent fees to stop.
- Can I download my beats ?Yes, with the premium plan it is possible.
To download one on your beats, go to your 'My beats' page, then click on the 'Download' icon.
You can also download it from the radio when your beat is playing.You can download your beats as many times as you want, but you should have a premium account to do so.
Your beats will be downloaded with a high .wav quality format.
- What can I do with my beats ?You can do whatever you like with beats created on royalty free packs: sell them, use them as soundtracks in your monetized videos, or just listen to them for your personal pleasure.Packs with the crown icon are not royalty free, that means that beats created with these packs are for your personal use only.
You can’t make any money with them.We’re working on bringing you only royalty free packs in the future, so that you have complete freedom on how to use your beats.
- What happens to my beats if my premium plan expires ?Don't worry, your beats are kept forever, even for ones created during your premium plan after it expires !
- How does the 2 beats / day limitation works ?With a free account, you can make up to 2 beats per day. If you don't have a free account yet, sign up here !
This limit is reset everyday at mignight in New York city.To remove this limitation, you must get a premium plan. Learn more here.
- How can I make more than 2 beats per day ?You can subscribe to our premium plan to remove the 2 beats / day limitation, and enjoy unlimited creation (beats and downloads).
You'll also get an ad free experience.A plan costs $9.99 / month and you can cancel it at any time.You can read more about our different offers on our pricing page.
- What is included in the free plan ?In the free plan (when you have an account), you can:
If you don't already have a free account, sign up here to unlock these features !
- Access all our sounds
- Make 2 beats per day
- Like and comment beats
- Save your favorite packs
You can also read more about our different offers on our pricing page.
- How long does my premium plan last ?Your premium plan has no limit, as long as you don't cancel it or your payment method expires.
- When will I be charged for my premium plan ?You will be charged every month or year depending on your plan period, on the same day that you subscribed for a premium plan. Your subscription will be renewed for the same amount of time.
- What is included in the premium plan ?In the premium plan, you can:
Learn more about our different offers on our pricing page.
- Access all our sounds
- Make unlimited beats per day
- Download them when you want
- Enjoy an ad free experience
- How do I subscribe to a premium plan ?To subscribe to a premium plan, go to the pricing page and click on the button 'GO PREMIUM' and follow the payment instructions.
- Why isn’t La Scratcheuse completely free ?We try to give away the most features for free because we believe that everybody should be able to make music and have an access to it.However, as every company, we have costs that we need to pay so that LS can continue existing, and you can create music for free.
For example, we have to provide for:
That's why we're running ads on our website, and selling premium plans.
- Development costs, to add more features and always improve our product
- Infrastructure costs (the servers you're playing on, that keep your data and your beats)
- Company costs (banking, insurance, ...)
Thank you for helping us by watching ads or buying our premium plans, so that we can continue developing the best music maker for thousands of people like you willing to learn beatmaking and become professional producers 🤗
- Why is La Scratcheuse better (or different) than the other music makers ?We are definitely better than the other music makers when it comes to create an intuitive and easy music making experience, accessible to all, and especially to beginners.Our key features are:
- Our library of sounds can be used without any limitation
- Sounds are created by professional beatmakers
- We let you make 2 beats / day regardless of the duration of the beats, when other platforms let you record a short portion of time only
- We are way cheaper than other professional softwares
- We are way simpler than other professional softwares
- Although we provide you with an easy-to-use beat making machine, you get to build and structure your beats the way you want and export them in high quality.
- What is our mission ?Our mission is to give everybody the possibility of making music, independently of their skills, social background and financial means.We think that making music and being proud of your creation is one of the best feelings in the world. And we will fight again and again to create the best and most intuitive beat maker on the market, so that you can make beats seamlessly ❤️